Privacy policy
Last Updated: August 7, 2026
Big Dave's Cigars respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the parties with whom we share it when you visit bigdavescigars.com, contact us, create an account, join our marketing list, or place an order.
INFORMATION WE COLLECT
Contact and order information: Your name, billing and shipping addresses, email address, phone number, account details, items ordered, and order history.
Payment information: Our payment processors handle payment-card details. We receive payment confirmation and transaction information needed to complete and support your purchase, but we do not receive your full payment-card number.
Age-verification information: Because we sell tobacco products, AgeChecker.Net may collect or verify identity, date-of-birth, and government-identification information. Big Dave's Cigars generally receives the verification result rather than a complete copy of identification submitted to AgeChecker.Net.
Device, cookie, and usage information: We and our service providers automatically collect information such as IP address, browser and device type, cookie identifiers, pages viewed, referring pages, and interactions with our store, emails, and advertising.
Communications and marketing information: We collect information you provide through customer-service requests, forms, reviews, and email or SMS marketing preferences.
HOW WE USE INFORMATION
We use personal information to operate the store; verify age and identity; process payments; fulfill, ship, and support orders; communicate about purchases; prevent fraud and misuse; comply with tobacco, tax, and other legal requirements; provide customer service; improve and personalize the store; measure marketing performance; and send marketing communications when permitted. You may unsubscribe from marketing emails at any time.
HOW WE SHARE INFORMATION
We share personal information only as reasonably necessary for the purposes described above, including with:
Shopify, which hosts and operates our ecommerce store. Shopify Network Intelligence is enabled and may use certain customer interactions with other Shopify data to improve Shopify services, advertising, and personalization as described in Shopify's terms and privacy materials: https://www.shopify.com/legal/privacy.
AgeChecker.Net, which performs age and identity verification.
Payment processors and fraud-prevention providers, which authorize and process transactions and help protect the store and customers.
USPS and related fulfillment providers, which receive shipping and contact information needed to deliver orders.
Klaviyo, which supports email and SMS marketing, onsite forms, and related analytics.
Google and YouTube, which provide advertising, attribution, and analytics services.
Professional advisers, regulators, law-enforcement agencies, courts, or other parties when disclosure is required by law or reasonably necessary to protect our rights, customers, or the public.
We may also transfer information as part of a merger, financing, reorganization, sale, or transfer of all or part of our business.
COOKIES, ANALYTICS, AND PRIVACY CHOICES
Our store uses cookies and similar technologies for essential store functions, preferences, analytics, fraud prevention, and marketing. Available privacy controls depend on your location. Where applicable, you may use the "Your Privacy Choices" link in our site footer to opt out of qualifying data sharing or targeted advertising. Browser settings may also allow you to block or delete cookies, although some store functions may then be unavailable.
RETENTION AND SECURITY
We retain personal information for as long as reasonably necessary to provide services, maintain transaction and tax records, resolve disputes, prevent fraud, and meet legal obligations. Retention periods vary by the type of information and applicable requirements. We use reasonable administrative, technical, and organizational safeguards, but no electronic system is completely secure.
YOUR RIGHTS
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information, or to opt out of certain processing. We may need to verify your identity before completing a request. You may submit a request using the contact information below. You may also appeal a decision by replying to our response.
AGE RESTRICTION
Our online store is intended only for adults age 21 or older. We do not knowingly sell tobacco products to or collect personal information from anyone under 21 through the online store.
CHANGES TO THIS POLICY
We may update this policy to reflect changes in our practices, services, or legal obligations. The updated date above identifies the current version.
CONTACT US
Email: contact@bigdavescigars.com
Phone: (817) 731-6433
Mail: Big Dave's Cigars, 6500 Camp Bowie Boulevard, Suite 160, Fort Worth, TX 76116