Shipping policy

Last Updated: August 7, 2026

SHIPPING METHOD AND COST

Eligible online orders receive free Standard shipping through the United States Postal Service (USPS). We do not currently offer expedited shipping.

PROCESSING TIME

Orders are typically processed within 1–3 business days. Business days are Monday through Friday, excluding federal holidays. Processing may take longer during holidays, severe weather, unusually high order volume, age-verification review, or other circumstances outside our reasonable control.

ESTIMATED TRANSIT TIME

After USPS accepts the package, delivery generally takes approximately 3–10 business days, depending on the destination and USPS service conditions. Processing and transit estimates are not guarantees. Weather, holidays, carrier disruptions, and destination conditions can cause delays.

TRACKING

When your order ships, we will send a confirmation email containing available USPS tracking information. Tracking may take time to update after USPS receives the package.

AGE VERIFICATION AND DELIVERY

Customers must be at least 21 years old and successfully complete AgeChecker.Net age verification before checkout. We do not currently require an adult signature at delivery. The purchaser is responsible for ensuring that the order is received and possessed only by a person age 21 or older.

ELIGIBLE SHIPPING DESTINATIONS

We ship only to valid street addresses within these 18 states:

Alabama
Arkansas
Florida
Georgia
Kansas
Kentucky
Mississippi
Missouri
Montana
Nebraska
New Jersey
New Mexico
North Dakota
South Carolina
Tennessee
Texas
West Virginia
Wyoming

We do not ship to any other state, the District of Columbia, U.S. territory or associated jurisdiction, or any international destination. We do not accept export orders.

ADDRESS RESTRICTIONS

We do not ship to PO boxes or APO, FPO, or DPO military or diplomatic addresses. Customers must provide a complete and accurate eligible street address. Orders placed with an ineligible address may be declined or canceled.

If you notice an address error, contact us immediately. We will try to correct it before fulfillment, but changes are not guaranteed after an order has been packed or shipped. Big Dave's Cigars is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

DELAYS, DAMAGE, AND LOSS

If tracking does not show delivery within 10 business days after shipment, contact us so we can investigate with USPS. Damaged, incorrect, lost, and missing orders are handled under our Return and Refund Policy. We are not responsible for packages stolen after USPS confirms delivery, although we will review the circumstances if you contact us promptly.

LEGAL AND CARRIER RESTRICTIONS

Shipping availability may change as tobacco laws, taxes, licensing requirements, or carrier rules change. We may decline or cancel an order when shipping would be prohibited or would require compliance arrangements we do not maintain.

CONTACT US

Email: contact@bigdavescigars.com
Phone: (817) 731-6433
Mail: Big Dave's Cigars, 6500 Camp Bowie Boulevard, Suite 160, Fort Worth, TX 76116