Refund policy
Last Updated: August 7, 2026
ALL SALES ARE FINAL
Because cigars and tobacco products are consumable and must be maintained in appropriate condition, all sales are final. We do not accept routine returns or exchanges.
ORDER CANCELLATIONS
You may request cancellation before your order has been fulfilled by contacting contact@bigdavescigars.com or (817) 731-6433 with your order number. We will make reasonable efforts to cancel the order, but cancellation is not guaranteed. Once an order has been packed, fulfilled, or shipped, it cannot be canceled.
If Big Dave's Cigars cancels an order before shipment, we will issue a full refund to the original payment method.
DAMAGED OR INCORRECT ORDERS
We take care in packing every order. If an item arrives damaged or you receive an incorrect item, contact us within 48 hours after delivery. Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label. Please keep the product and packaging until we complete our review.
After reviewing the circumstances, Big Dave's Cigars will provide either a suitable replacement product or a refund. The appropriate remedy depends on product availability, the nature of the issue, and the circumstances of the order.
LOST OR MISSING SHIPMENTS
USPS transit times are estimates. If tracking does not show delivery within 10 business days after shipment, or tracking indicates the package may be lost, contact us so we can investigate with USPS. After reviewing the tracking and circumstances, we will provide a suitable replacement product or refund when appropriate.
We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. We do not ship to PO boxes, APO, FPO, or DPO addresses. If USPS confirms delivery but the package cannot be located, contact USPS and notify us promptly; we will review the circumstances, but a replacement or refund is not guaranteed for theft or loss after confirmed delivery.
REFUNDS
Approved refunds are issued to the original payment method. We generally submit approved refunds within 2 business days after our decision. Your bank or card issuer may require an additional 5–10 business days to post the credit to your account.
Original products may not be returned to the store unless Big Dave's Cigars provides specific written instructions.
CONTACT US
Email: contact@bigdavescigars.com
Phone: (817) 731-6433
Mail: Big Dave's Cigars, 6500 Camp Bowie Boulevard, Suite 160, Fort Worth, TX 76116